{"id":3943,"date":"2026-06-02T13:37:49","date_gmt":"2026-06-02T16:37:49","guid":{"rendered":"http:\/\/cooperati.educacao.pe.gov.br\/?page_id=3943"},"modified":"2026-07-07T09:02:48","modified_gmt":"2026-07-07T12:02:48","slug":"gste-copy","status":"publish","type":"page","link":"https:\/\/cooperati.educacao.pe.gov.br\/?page_id=3943","title":{"rendered":"GSTE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3943\" class=\"elementor elementor-3943\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74148f4 e-flex e-con-boxed e-con e-parent\" data-id=\"74148f4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c813f55 e-con-full e-flex e-con e-child\" data-id=\"c813f55\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e52072b e-con-full e-flex e-con e-child\" data-id=\"e52072b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-204f7fb elementor-widget elementor-widget-heading\" data-id=\"204f7fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">GSTE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-084ab20 elementor-widget elementor-widget-heading\" data-id=\"084ab20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Estrutura e responsabilidades da GSTE<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d606490 e-con-full e-flex e-con e-child\" data-id=\"d606490\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-52862ab e-con-full e-flex e-con e-child\" data-id=\"52862ab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6675d elementor-widget elementor-widget-image\" data-id=\"fc6675d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"451\" height=\"136\" src=\"https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/01\/Banner_gerencia_gpgt-2-4-e1769169968333.png\" class=\"attachment-full size-full wp-image-1044\" alt=\"\" srcset=\"https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/01\/Banner_gerencia_gpgt-2-4-e1769169968333.png 451w, https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/01\/Banner_gerencia_gpgt-2-4-e1769169968333-300x90.png 300w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7075c8 e-con-full e-flex e-con e-child\" data-id=\"c7075c8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f65a03 elementor-widget elementor-widget-text-editor\" data-id=\"8f65a03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A GSTE \u2013 Ger\u00eancia de Suporte T\u00e9cnico \u00e9 respons\u00e1vel por disponibilizar e gerenciar solu\u00e7\u00f5es de ativos tecnol\u00f3gicos, bem como prover suporte aos usu\u00e1rios no uso desses recursos, contribuindo para o atendimento das necessidades das \u00e1reas final\u00edsticas da Secretaria de Educa\u00e7\u00e3o de Pernambuco (SEE-PE).<\/p><p>Sua atua\u00e7\u00e3o est\u00e1 organizada nos seguintes servi\u00e7os: Apoio \u00e0 Gest\u00e3o de Ativos de TIC, Apoio \u00e0 Gest\u00e3o de Servi\u00e7os de TIC, Apoio \u00e0 Gest\u00e3o de Relacionamento das Opera\u00e7\u00f5es de TIC e Apoio a Projetos de TIC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-297a18e e-flex e-con-boxed e-con e-parent\" data-id=\"297a18e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9579602 e-con-full e-flex e-con e-child\" data-id=\"9579602\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75389d5 elementor-widget elementor-widget-heading\" data-id=\"75389d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Organograma<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b5ff1e elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"2b5ff1e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe src=\"http:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/06\/organograma_sem_base64.html\" width=\"600\" height=\"450\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc32922 e-flex e-con-boxed e-con e-parent\" data-id=\"dc32922\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f90a97 e-con-full e-flex e-con e-child\" data-id=\"7f90a97\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2b31f54 e-con-full e-flex e-con e-child\" data-id=\"2b31f54\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a42e31 elementor-widget elementor-widget-heading\" data-id=\"2a42e31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pr\u00e1ticas ITIL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f17bd elementor-widget elementor-widget-text-editor\" data-id=\"54f17bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAIIAAgBCAIQAA\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span data-subtree=\"aimfl,mfl\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">O ITIL \u00e9 o principal guia de boas pr\u00e1ticas para a gest\u00e3o de servi\u00e7os de TI (ITSM)<\/span>. Seu objetivo \u00e9 alinhar a tecnologia \u00e0s necessidades do neg\u00f3cio, garantindo efici\u00eancia, redu\u00e7\u00e3o de custos e entregas de valor.<!--TgQPHd|[]--><\/div><div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAIIAAgBCAMQAA\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">A vers\u00e3o moderna (ITIL 4) estrutura essas pr\u00e1ticas para dialogar com agilidade, nuvem e DevOps, dividindo-as em 34 categorias principais. Elas s\u00e3o divididas em tr\u00eas grandes grupos:<br \/><!--TgQPHd|[]--><\/div><div class=\"\" data-bfc=\"\" data-ved=\"2ahUKEwjf3vyqtciUAxXDIrkGHfTmBRgQi4wTegoIAggACAEIBBAA\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><ul class=\"KsbFXc U6u95\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAIIAAgBCAQQAQ\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"T286Pc\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Pr\u00e1ticas Gerais de Gest\u00e3o:<!--TgQPHd|[]--> Focadas no neg\u00f3cio e na organiza\u00e7\u00e3o<!--TgQPHd|[]--><\/span><!--TgQPHd|[]--><\/li><li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAIIAAgBCAQQAg\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"T286Pc\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Pr\u00e1ticas de Gest\u00e3o de Servi\u00e7os:<!--TgQPHd|[]--> Focadas nas opera\u00e7\u00f5es di\u00e1rias da TI<!--TgQPHd|[]--><\/span><!--TgQPHd|[]--><\/li><li class=\"Z1qcYe\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAIIAAgBCAQQAw\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span class=\"T286Pc\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Pr\u00e1ticas de Gest\u00e3o T\u00e9cnica: Focadas nos aspectos tecnol\u00f3gicos e de desenvolvimento<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-daec14c e-flex e-con-boxed e-con e-parent\" data-id=\"daec14c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ab5714 e-con-full e-flex e-con e-child\" data-id=\"2ab5714\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5785cc elementor-widget elementor-widget-image\" data-id=\"f5785cc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"300\" src=\"https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/2-26.png\" class=\"attachment-full size-full wp-image-2971\" alt=\"\" srcset=\"https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/2-26.png 1200w, https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/2-26-300x75.png 300w, https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/2-26-1024x256.png 1024w, https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/2-26-768x192.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9b3a8 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3b9b3a8\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1np9sYwnx-TE-a54vG0ZX0wnSqyBlNzAxM_V8yx4HS6A\/edit?gid=0#gid=0\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Acesse aqui!<\/b><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4abdf10 e-flex e-con-boxed e-con e-parent\" data-id=\"4abdf10\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6eec5f9 e-con-full e-flex e-con e-child\" data-id=\"6eec5f9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d68fe00 elementor-widget elementor-widget-heading\" data-id=\"d68fe00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Processos da GSTE<\/h5>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6144fc7 e-con-full e-flex e-con e-child\" data-id=\"6144fc7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-31010a8 e-con-full e-flex e-con e-child\" data-id=\"31010a8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e1b39 elementor-widget elementor-widget-heading\" data-id=\"b5e1b39\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de Ativos de TIC<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24faafe elementor-widget elementor-widget-heading\" data-id=\"24faafe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Respons\u00e1vel pelo controle do ciclo de vida dos ativos de TIC da SEE-PE, atuando na padroniza\u00e7\u00e3o, monitoramento,  obsolesc\u00eancia e especifica\u00e7\u00e3o t\u00e9cnica de equipamentos e softwares.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9e6a0c elementor-widget elementor-widget-button\" data-id=\"d9e6a0c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acesse Aqui<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be50e6f e-con-full e-flex e-con e-child\" data-id=\"be50e6f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a6d8f elementor-widget elementor-widget-heading\" data-id=\"f7a6d8f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de Relacionamento<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65c88e4 elementor-widget elementor-widget-heading\" data-id=\"65c88e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Respons\u00e1vel pelo relacionamento entre usu\u00e1rios e a GGTI, promovendo comunica\u00e7\u00e3o centralizada, acompanhamento operacional e melhoria da experi\u00eancia dos usu\u00e1rios.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11f13b2 elementor-widget elementor-widget-button\" data-id=\"11f13b2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acesse Aqui<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93ddf45 e-con-full e-flex e-con e-child\" data-id=\"93ddf45\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a620e1e elementor-widget elementor-widget-heading\" data-id=\"a620e1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de Servi\u00e7os<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a58489 elementor-widget elementor-widget-heading\" data-id=\"3a58489\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Respons\u00e1vel pelo apoio \u00e0 gest\u00e3o dos servi\u00e7os de TIC, incluindo cat\u00e1logo de servi\u00e7os, n\u00edveis de atendimento, grupos resolvedores e demandas operacionais, com base nas pr\u00e1ticas ITIL.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e5413f elementor-widget elementor-widget-button\" data-id=\"9e5413f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acesse Aqui<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7a2b0c e-flex e-con-boxed e-con e-parent\" data-id=\"f7a2b0c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21f341e e-con-full e-flex e-con e-child\" data-id=\"21f341e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83d5810 elementor-widget elementor-widget-heading\" data-id=\"83d5810\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pr\u00e1ticas ITIL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18d0033 elementor-widget elementor-widget-text-editor\" data-id=\"18d0033\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAIIAAgBCAIQAA\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span data-subtree=\"aimfl,mfl\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">O ITIL \u00e9 o principal guia de boas pr\u00e1ticas para a gest\u00e3o de servi\u00e7os de TI (ITSM)<\/span>. Seu objetivo \u00e9 alinhar a tecnologia \u00e0s necessidades do neg\u00f3cio, garantindo efici\u00eancia, redu\u00e7\u00e3o de custos e entregas de valor.<!--TgQPHd|[]--><\/div><div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAIIAAgBCAMQAA\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">A vers\u00e3o moderna (ITIL 4) estrutura essas pr\u00e1ticas para dialogar com agilidade, nuvem e DevOps, dividindo-as em 34 categorias principais. Elas s\u00e3o divididas em tr\u00eas grandes grupos:\u00a0<span style=\"background-color: transparent; font-family: Roboto; letter-spacing: 0.15px;\">Pr\u00e1ticas Gerais de Gest\u00e3o,\u00a0<\/span><span style=\"background-color: transparent; font-family: Roboto; letter-spacing: 0.15px;\">Pr\u00e1ticas de Gest\u00e3o de Servi\u00e7os e\u00a0<\/span><span style=\"background-color: transparent; font-family: Roboto; letter-spacing: 0.15px;\">Pr\u00e1ticas de Gest\u00e3o T\u00e9cnica<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a25410f e-flex e-con-boxed e-con e-parent\" data-id=\"a25410f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25716c7 e-con-full e-flex e-con e-child\" data-id=\"25716c7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dcb8de8 e-con-full e-flex e-con e-child\" data-id=\"dcb8de8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46b2121 elementor-widget elementor-widget-heading\" data-id=\"46b2121\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Instru\u00e7\u00f5es Normativas<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba0d812 elementor-widget elementor-widget-text-editor\" data-id=\"ba0d812\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 12px 0px 16px; border-bottom: 0px #0a0a0a;\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAAIAxAA\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span style=\"margin: 0px; border-bottom: 0px #0a0a0a;\" data-subtree=\"aimfl\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">As <\/span><span style=\"margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Instru\u00e7\u00f5es Normativas (IN)<!--TgQPHd|[]--><\/span> s\u00e3o atos administrativos editados por \u00f3rg\u00e3os ou autoridades p\u00fablicas. O objetivo principal \u00e9 orientar, disciplinar e detalhar a aplica\u00e7\u00e3o de leis e decretos superiores, garantindo que toda a organiza\u00e7\u00e3o ou setor atue de forma padronizada e legal.<!--TgQPHd|[]--><\/div><div style=\"font-family: 'Google Sans', Arial, sans-serif; margin: 12px 0px 16px; border-bottom: 0px #0a0a0a;\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAAIBBAA\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Diferente de uma lei, a IN n\u00e3o cria novos direitos ou deveres gerais, mas dita <span style=\"margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">como<!--TgQPHd|[]--><\/span> as regras existentes devem ser cumpridas na pr\u00e1tica. Elas estruturam o funcionamento t\u00e9cnico e operacional atrav\u00e9s de tr\u00eas pilares:<br \/><span style=\"background-color: transparent; letter-spacing: 0.15px; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Padroniza\u00e7\u00e3o de Processos<\/span><br \/><span style=\"background-color: transparent; letter-spacing: 0.15px; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Seguran\u00e7a Jur\u00eddica<\/span><br \/><span style=\"background-color: transparent; letter-spacing: 0.15px; margin: 0px; border-bottom: 0px #0a0a0a;\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Fiscaliza\u00e7\u00e3o e Controle<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-953af4c e-con-full e-flex e-con e-child\" data-id=\"953af4c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-650c13e elementor-widget elementor-widget-image\" data-id=\"650c13e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"591\" height=\"198\" src=\"https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/Rectangle-3-10.png\" class=\"attachment-full size-full wp-image-2972\" alt=\"\" srcset=\"https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/Rectangle-3-10.png 591w, https:\/\/cooperati.educacao.pe.gov.br\/wp-content\/uploads\/2026\/02\/Rectangle-3-10-300x101.png 300w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GSTE Estrutura e responsabilidades da GSTE A GSTE \u2013 Ger\u00eancia de Suporte T\u00e9cnico \u00e9 respons\u00e1vel por disponibilizar e gerenciar solu\u00e7\u00f5es de ativos tecnol\u00f3gicos, bem como prover suporte aos usu\u00e1rios no uso desses recursos, contribuindo para o atendimento das necessidades das \u00e1reas final\u00edsticas da Secretaria de Educa\u00e7\u00e3o de Pernambuco (SEE-PE). Sua atua\u00e7\u00e3o est\u00e1 organizada nos seguintes [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3943","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=\/wp\/v2\/pages\/3943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3943"}],"version-history":[{"count":64,"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=\/wp\/v2\/pages\/3943\/revisions"}],"predecessor-version":[{"id":4045,"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=\/wp\/v2\/pages\/3943\/revisions\/4045"}],"wp:attachment":[{"href":"https:\/\/cooperati.educacao.pe.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}